Having problems?
We are here to help.Please review below to see if you can identify your problem and find a possible solution. If not, please contact us immediately so we can work on getting you situation resolved!
What seems to be the problem?
Motor doesn't respond
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Is the motor charged or plugged in?
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Does it have electricity?
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Is the remote battery OK (lights up)?
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Does the remote work on other shades?
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Are you using the right channel on the remote (some have multiple channels)?
Click here to schedule a technician to visit
Doesn't stop where it's supposed to
Sounds like the set limits on your motor have been changed. This can happen if multiple remote buttons are pressed simultaneously or if the motor has completely discharged.
Click here to download your remote control instructions to try to fix the limits yourself (please be aware, we are not responsible for damages caused by programming errors)
Squeaking or other noise
Some dry lubrication might help. Spray some dry silicon lubricant into the axis of the roller where it ends. Avoid spraying directly on fabrics or motors. If motorized, apply ONLY on the non-motor side.
Sound like the set limits on your motor have been changed. This can happen if multiple remote buttons are pressed simultaneously or if the motor has completely discharged.
Hub
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Sound like the set limits on your motor have been changed. This can happen if multiple remote buttons are pressed simultaneously or if the motor has completely discharged.